Listening is actually an active process; the more actively we listen, the quality of our communication will increase. Active listening
involves trying to understand the other party's feelings and thoughts. The way to do this is to ask questions. Ex. What do you think is the problem? How do you evaluate this situation? How does the problem of ….. make you feel? What do you think needs to change? I don't understand how you feel about this situation, can you explain a little more? What do you think we should do to change this situation? What do you suggest so that I can help you in this matter?
So how should it be negotiated? When you experience a conflict, face the conflict calmly. Take a deep breath before speaking
and release tension as you exhale. Thus, you will be preparing
yourself to negotiate.
Don't be pushy, stay away from rude behavior where you are pushed by others. When we are angry, we may feel like being rude
but this can make us wrong even when we are right. Don't fall into the trap of being rude.
Acknowledge the interlocutor's concerns and needs and tell him/her,
focus on the outcome that will satisfy both parties. Show that you understand the other party so that he/she sees that you can understand him/her.
Use a neutral tone of voice, do not be angry or combative. Because when we use an angry tone of voice, we provoke the other party. When the other party is provoked, they will not listen to you and the fight will escalate.
Read: 0
