Human is a social being and cannot survive without living within his own species. Sustaining life for humans depends on being in a social structure where each individual undertakes different duties. The society formed by human units and the ongoing social life develops, matures and takes on its own character over time. Social life and societies are also in constant development and change. The most fundamental factor in the functioning of society is communication between people. Communication ensures communication, understanding and, accordingly, the functioning of all activities within a society within a system.
Conflict is a must for communication, which is indispensable for social life and indirectly for human life. Conflict is a holistic expression given to the verbal or physical communication caused by interpersonal disagreements and the events that occur in the resolution of these disagreements. For this reason, wherever communication occurs, conflict also manifests itself. Desires, needs, and self-disclosure, which are the raison d'être of interpersonal conflict, are inherent in every human being. In order for these natural reactions to be reciprocated, people go through every means of communication. Conflict, contrary to what it connotes, is a process of agreement and at the same time an activity that improves people. When implemented with the right methods, it is a method that finds the middle ground and reconciles people, rather than exaggerating the issue or situation being discussed. A conflict will have a positive or negative outcome at the end of the day. The important thing is to bring this process to a reasonable and agreeable conclusion for everyone with the right conflict methods. If this is not the case, one of the parties will either be treated unfairly or the issue under discussion will escalate and become unsolvable. Some wrong conflict resolution strategies are:
Fighting-Forcing; During the conflict, one of the parties is more dominant and the conditions are in its favor. The wishes or conditions of the weaker party are ignored. As a result, one side wins and the other side loses. Fit; In this wrong method, one of the parties ignores their own wishes and acts according to the wishes of the other party as a result of being afraid and worried about the destructive situations that will occur during the conflict.
The worst part of conflicts concluded with wrong methods is that the side that seems to have an advantage will focus on these methods and shape its understanding of business in this way. The formation of such people in society disrupts the general order, causes injustice and creates norms that are not positive for everyone in the balance of social life. There are a few simple methods to experience a healthy conflict process in communication and conclude it positively:
Compromise; In order for a conflict to be concluded in a healthy way, the parties must be sensitive to each other's wishes. In the compromise method, individuals aim to find a middle way by giving up some of their wishes in order to finalize the issue. For example, let's say two siblings have one computer. One of the siblings has homework to finish and the other has a movie he really wants to watch. In compromise, the parties discuss this situation and decide that the work of the sibling who needs to do homework is more important and they use the computer in order of priority. If the sibling who has homework is older than the other, he could solve this issue by force, but the younger sibling will think that he has been treated unfairly and will make his brother's/sister's job harder next time by putting a password on the computer.
Referee Decision; This method is based on an impartial person making a fair decision on the issue that individuals who have not reached an agreement are discussing, and everyone sticking to this decision. If the two siblings mentioned in the article cannot resolve the issue through the reconciliation process, the father of the house intervenes and can decide who will use the computer by listening to the siblings. This is an example of a simple arbitration method.
As a result, the communicative framework we encounter at certain times in our lives Conflicts are one of the natural needs of social life. A proper conflict process is a constructive, problem-solving and civilized situation for everyone. What is important is that people respect each other in conflict and that the interests of both parties are taken into consideration.
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